Cancellation & Refund Policy

This page summarizes how booking, rescheduling, and cancellations currently work with Norse Business Services. Your individual service agreement, provided at booking, is the governing document for your specific project.

Deposits

A deposit is required to reserve your date. The deposit amount is confirmed in your individual service agreement or invoice.

Balance due

The remaining balance is due upon delivery of your final photos or video files.

Rescheduling

You may reschedule your shoot at no penalty with at least 48 hours’ notice before the scheduled date.

Cancellations

Cancellations made at least 48 hours before the scheduled shoot may have their deposit refunded or applied to a future date, at our discretion. Cancellations made with less than 48 hours’ notice are not eligible for a deposit refund, as that time, travel, and equipment have been reserved specifically for your shoot.

Monthly services

Monthly services such as social media management and listing management are billed month to month with no minimum term. To cancel, give 30 days’ written notice by email. Services and billing continue through the end of that notice period.

Weather & circumstances beyond our control

For outdoor or drone shoots affected by weather, equipment failure, or other circumstances outside either party’s reasonable control, we’ll work with you to reschedule at no penalty.

Travel

Locations within about an hour of Savannah carry no added travel cost. Projects farther away, up to roughly an hour and a half, may include a travel fee, and overnight projects may include lodging. Any travel costs are confirmed before booking.

Revisions

One round of revisions is included with each project. Revision requests should be submitted within 3 business days of delivery. Additional rounds of revisions, or requests made after that window, may incur an additional fee.

Completed work

Once final photos or video files have been delivered, that work is considered complete and is not eligible for a refund.

Questions

If anything about a specific booking is unclear, reach out any time at info@norsebusinessservices.com. We’d rather talk it through than leave you guessing.